Shipping & Delivery Policy
1. Policy Overview
This Shipping & Delivery Policy governs the processing, shipment, and delivery of products purchased through Mogo Mobility’s official website at www.mogo-mobility.com.
2. Order Processing
Orders are typically processed on business days after payment verification has been successfully completed. Processing times may vary based on product availability, inventory status, fraud prevention reviews, and other operational factors.
3. Delivery Methods
Shipping methods are determined based on product size, weight, destination, and operational requirements. Certain mobility devices and accessories may require freight shipping or specialized delivery services.
4. Estimated Delivery Time
Any delivery dates or shipping estimates displayed on our website are provided for informational purposes only and are not guaranteed delivery dates. Actual delivery times may be affected by carrier delays, weather conditions, holidays, supply chain disruptions, or other circumstances beyond Mogo Mobility’s reasonable control.
5. Large-Item Freight Delivery
Large mobility devices may be delivered through freight carriers. When required, the carrier or Mogo Mobility may contact the customer to arrange a delivery appointment. Customers are responsible for ensuring someone is available to receive the shipment during the scheduled delivery window.
6. Inspection Upon Receipt
Customers should inspect all packages immediately upon delivery. If a package appears damaged, incomplete, or if any items are missing, customers should notify Mogo Mobility as soon as possible and retain all packaging materials to assist with any claim investigation.
07. Lost and Damaged Shipments
If a shipment is lost during transit or arrives damaged, customers should promptly contact Mogo Mobility. We will assist in initiating and coordinating a claim with the carrier, subject to the carrier’s claim procedures, deadlines, and eligibility requirements.
8. Delivery Restrictions
Certain products may not be available for delivery to specific states, regions, or jurisdictions due to applicable laws, regulatory requirements, carrier limitations, or product-specific restrictions.
9. Contact Information
Mogo Mobility Inc.
2150 Northmont Parkway, Suite P
Duluth, GA 30096, United States
Email: info@mogo-mobility.com
Official Website: www.mogo-mobility.com