Most of the items will have a Restocking Fee, with the return reasons unrelated to the product defect.

• Unused andin original package: Products returned within 30 days of delivery may qualify for a full refund of the original product purchase price. The customer is responsible for both the outbound freight and return shipping cost. A restocking fee of up to ten percent (10%) of the original product purchase price will be deducted from the refund.
• Used products: For products with visible wear, missing accessories or components, or damage, MOGO may deduct reasonable costs based on the actual condition of the returned product.
• Replacement parts may be returned only if they are unused and retained in their original packaging. No restocking fee will apply to eligible returns; however, applicable shipping charges will be deducted from the refund or otherwise remain the customer’s responsibility.
• All accessories and chargers included in the product’s box must be returned. EX. Chargers, baskets, additional colored shrouds. Accessories not included in box, those purchased separately, do not have to be returned as part of an unit return.
• Unfortunately, outgoing freight, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable. Open-Box Items are non-returnable.

• For hygienic reasons, the following products are non-returnable: Seating Cushions,  Backrest Pads, Calf rest, Leg rest,  Headrest & armrest pads, etc. unless the product was shipped in error by Mogo.

MOGO reserves the right to inspect returned products and determine the applicable refund adjustment in accordance with this policy and applicable law.