Frequently Asked Questions
Why Did I Buy A Wheelchair That Was Used For Less Than 3 Months And The Controller Was In Poor Contact?
Our controller uses a plug-in connection. If contact is unstable, it may be caused during installation or transportation. Please contact our support team for assistance or replacement if needed.
How often does the battery need to be replaced?
Battery life depends on usage frequency and charging habits. Under normal use, it typically lasts 1–2 years or longer.
Can the wheelchair be used in rainy, humid, or snowy conditions?
Our wheelchairs are designed for everyday use, including light outdoor environments. However, we recommend avoiding heavy rain or deep water exposure.
What precautions are needed when charging the electric wheelchair?
Please use the original charger and avoid overcharging. The charger has an automatic power-off function when fully charged.
Can taller users use your wheelchair?
Our wheelchairs are designed for users up to approximately 185 cm in height, supporting up to 180 kg load capacity.
Is your product suitable for all environments?
Our electric wheelchairs are mobility assistance products. We recommend using them in safe environments such as indoors or parks, and not on main roads.
Do you offer OEM or ODM services?
Yes, we support OEM customization (logo branding) and ODM development. Custom molds and designs are available upon request.
Can the wheelchair be taken on an airplane?
Yes, our batteries meet general airline transport standards. However, regulations may vary by airline, so please confirm with your airline before travel.
What is your return policy?
We currently do not support returns without reason. However, we provide spare parts and after-sales support during the warranty period for quality-related issues.
How do I troubleshoot after receiving the product?
Please check packaging condition first, ensure the battery is fully charged, and follow the user manual instructions.
Will using manual mode for a long time damage the motor?
No, switching between manual and electric mode will not damage the motor.
How can users ensure safety while operating the wheelchair?
Always wear a seat belt, ensure correct seating position, and operate the controller at a safe speed.
What accessories are available?
Battery, motor, tires, cup holder, controller, travel bag, rear bracket, phone holder, headrest, and more.
What material is used for the wheelchair frame?
The frame is made of lightweight aluminum alloy with high strength, corrosion resistance, and durability.
What is the production process?
Cutting → forming → welding → heat treatment → painting → inspection → assembly → packaging.
Does the wheelchair have shock absorption?
Yes, it uses a spring shock absorption system to reduce vibration on uneven roads.
Can I fold and transport it easily?
Yes, the wheelchair is foldable and designed for easy transport and storage.
What is included in the package?
Wheelchair body, battery, joystick, tool kit, and charger.
Can the joystick be switched left or right?
Yes, the controller joystick supports left and right switching.
Can the back cushion be removed?
Yes, it is attached with Velcro and can be easily removed for cleaning.
Can it fit in a car trunk?
Yes, the wheelchair is compact and can fit in most car trunks.
Can the armrest be adjusted?
Yes, the armrests are adjustable up and down.
Can the footrest be adjusted?
Yes, it can be adjusted according to user needs.
Can it be used in different countries?
Yes, it supports 100–240V input voltage and is compatible with most countries worldwide.
How do I avoid overcharging?
The charger has automatic power-off protection when fully charged.
What documents are required for air travel?
Requirements vary by airline. Please consult your airline before traveling.