SMS Terms & Consent
Effective Date: July 20, 2026
1. SMS Program Overview
When you submit your mobile telephone number to Mogo Mobility Inc., you provide explicit written consent to receive automated and manual SMS text messages from our company. Message categories include order confirmation, shipping & delivery tracking updates, delivery appointment reminders, warranty service notifications, after-sales support follow-ups, restock alerts for power wheelchairs and mobility accessories, limited-time wholesale & retail discounts, product promotion and exclusive offer communications permitted under U.S. federal and Georgia state law.
2. Voluntary Consent
Consent to receive SMS text communications is entirely voluntary. Your agreement to receive text messages is not a mandatory prerequisite to complete checkout, purchase power wheelchairs, accessories, or utilize any of our customer service, warranty, and wholesale business services. You retain full right to withhold consent without penalty to your order or account.
3. Message Frequency
The volume of text messages you receive will vary based on your orders, support requests, and marketing opt-in status. Transactional service messages covering delivery, warranty and order alerts will only be sent as relevant to your purchases of mobility equipment. Promotional marketing texts will adhere to standard industry frequency limits.
4. Mobile Carrier Fees
Standard text messaging and cellular data charges established by your wireless carrier may apply to all incoming and outgoing SMS messages, including STOP and HELP replies. Mogo Mobility Inc. will not reimburse any carrier-related fees incurred by you.
5. Opt-Out & Support Instructions
You may permanently unsubscribe from all promotional marketing SMS messages at any time by replying STOP to any text message sent from our SMS short code or sender number.
Transactional critical service texts including emergency delivery alerts and active warranty claim updates will continue to be delivered after marketing opt-out to guarantee complete after-sales support for your power wheelchair.
For assistance with text message services, reply HELP to retrieve automated support instructions or contact our customer service team via email.
6. Privacy Protection
All personal data including your mobile phone number collected through our SMS program is collected, stored, processed and protected strictly in accordance with our official Privacy Policy. California residents hold the right to opt out of data sharing for marketing purposes as outlined in the CCPA/CPRA. We will never sell or share your phone number with third-party advertising partners without your separate clear written consent.
7. Program Modifications & Termination
Mogo Mobility Inc. reserves the right to revise these SMS Terms, adjust message content categories, suspend or fully terminate the SMS notification program at any time, consistent with applicable federal TCPA regulations and Georgia consumer protection laws. Updated terms will be published on this webpage with a new effective date. Your continued provision of your mobile number constitutes acceptance of revised terms.
8. Wholesale Buyer Special Provisions
For wholesale distributors purchasing power wheelchairs for resale: SMS marketing consent applies only to your designated business contact number. Retail consumer promotional messages will not be sent to wholesale accounts unless separately authorized in writing. Standard wholesale order and bulk shipment transaction alerts will be delivered as routine service communications.
9. Contact Information
Mogo Mobility Inc.
2150 Northmont Parkway, Suite P
Duluth, GA 30096, United States
General Email: admin@mogo-mobility.com
Official Website: www.mogo-mobility.com