Accessibility Statement
Effective Date: July 20, 2026
(Official Standard Version for Website Publication & Print Filing)
1. ADA Title III Legal Commitment
Mogo Mobility Inc. qualifies as a place of public accommodation under Title III of the Americans with Disabilities Act (ADA). We strictly prohibit discrimination against any person with physical, sensory, cognitive, neurological or mobility-related disabilities.
We commit to delivering equal, barrier-free digital access to our entire website, including power wheelchair product catalogs, online quotation forms, checkout system, return & refund portals, warranty documents, customer support pages and all embedded digital resources. Our site is built to accommodate users relying on screen readers, keyboard-only navigation, screen magnification tools, voice control software and other assistive technologies.
2. Accessibility Compliance Standard
All website development and maintenance work adheres to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the recognized industry and legal benchmark enforced by U.S. federal courts and the U.S. Department of Justice for ADA website compliance. Our design follows the four core POUR principles: Perceivable, Operable, Understandable, Robust.
3. Continuous Accessibility Improvement Program
We maintain a permanent, scheduled accessibility remediation workflow with regular testing and upgrades:
- Quarterly automated and manual accessibility audits covering all product pages, video tutorials, checkout flows, policy documents and customer forms;
- Descriptive alt text assigned to every wheelchair product photo, schematic diagram and promotional graphic;
- Closed captions and full text transcripts provided for all product demonstration, assembly and warranty instruction videos;
- Text and interactive element color contrast meets the WCAG AA minimum 4.5:1 ratio for readability;
- Full keyboard navigation support for every site feature; mouse operation is not required to complete any core action;
- Logical, hierarchical heading structures optimized for screen reader navigation;
- Descriptive link labels, fully labeled input fields and clear error messaging on all order, quote and return forms;
- Regular internal staff training to properly respond to accessibility feedback and fulfill reasonable accommodation requests.
4. Third-Party Embedded Content Disclaimer
Our website integrates third-party tools including payment processors, analytics platforms, advertising widgets and external video players that are not fully under our technical control. We actively communicate with all third-party vendors to require WCAG 2.1 AA alignment for their services.
If you encounter accessibility barriers originating from embedded third-party content, please submit feedback via our dedicated accessibility contact channel below. We will coordinate with relevant vendors and resolve valid issues within a reasonable timeframe.
5. Accessibility Feedback & Dedicated Support Channel
If you experience any barriers accessing website content, product specifications, policy documents, checkout or customer service functions, please reach out to our dedicated accessibility coordinator for priority assistance:
- Dedicated Accessibility Email: accessibility@mogo-mobility.com
- General Support Email: admin@mogo-mobility.com
- Mailing Address: Mogo Mobility Inc., 2150 Northmont Parkway, Suite P, Duluth, GA 30096, United States
When submitting feedback, kindly include the webpage URL, type of assistive technology you use, and a detailed description of the accessibility issue. We will acknowledge all submissions within 3 business days and share a clear resolution timeline.
6. Reasonable Accommodation & Alternative Format Support
Upon formal request, we will provide reasonable accommodations to ensure equal access to all power wheelchair-related materials, including:
- Product manuals, warranty terms, return/refund policies, shipping rules, privacy and cookie statements in large-print, plain text, or screen-reader compatible digital formats;
- Guided phone ordering, one-on-one assisted website navigation and personalized written quotation support;
- Physical printed documents delivered via postal mail for users unable to utilize our digital website.
All feasible accommodation requests will be fulfilled within 5 business days where permitted by law.
7. Known Accessibility Limitations & Remediation Timeline
We continuously identify and resolve website accessibility gaps. As of the effective date of this statement, certain legacy third-party video players hosted on our site have limited built-in audio description functionality. Our technical team will complete full replacement of these video tools by Q4 2026 to eliminate this limitation. We welcome user reports of any unlisted barriers to accelerate corrective updates.
8. Statement Revision Policy
This Accessibility Statement will be reviewed and updated at least once per calendar year, or immediately following material website accessibility overhauls. All revised versions will be published on this page with an updated effective date. Your continued use of our website constitutes acceptance of the current statement terms.
9. Integrated Physical & Digital Accessibility Promise
Beyond our website, we uphold full ADA accessibility standards for our corporate facilities, customer service phone lines, and all physical printed materials provided to customers purchasing mobility power wheelchairs from Mogo Mobility Inc.
10. Official Company Contact Information
Mogo Mobility Inc.
2150 Northmont Parkway, Suite P
Duluth, GA 30096, United States
Dedicated Accessibility Email: accessibility@mogo-mobility.com
General Inquiry Email: admin@mogo-mobility.com
Official Website: www.mogo-mobility.com