Accessibility Statement
Effective Date: July 20, 2026
(Official Standard Version for Website Publication & Print Filing)
1. Our Commitment to Accessibility
Mogo Mobility Inc. is committed to providing an inclusive and accessible experience for all website visitors, including individuals with disabilities. We strive to ensure that our website and digital services are accessible to users with physical, sensory, cognitive, neurological, and mobility-related disabilities.
Our goal is to provide equal access to information, products, and services offered through our website, including power wheelchair product catalogs, online forms, checkout functionality, warranty information, return and refund resources, customer support services, and other digital content.
We continually work to improve the usability and accessibility of our website for individuals who rely on assistive technologies, including screen readers, keyboard navigation, screen magnification software, voice recognition tools, and other accessibility aids.
2. Accessibility Standards
Mogo Mobility seeks to align its website with the principles and success criteria of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are widely recognized accessibility standards for digital content.
Our accessibility efforts are guided by the four fundamental WCAG principles:
- Perceivable: Information and user interface components should be presented in ways users can perceive.
- Operable: Navigation and functionality should be available through a variety of input methods.
- Understandable: Information and operation of the website should be clear and predictable.
- Robust: Content should be compatible with current and future assistive technologies.
3. Ongoing Accessibility Efforts
Accessibility is an ongoing process. Mogo Mobility regularly reviews and improves the accessibility of its website through a combination of testing, monitoring, employee training, and remediation efforts.
Our accessibility initiatives may include:
- Periodic accessibility reviews and evaluations of website content and functionality.
- Use of alternative text for meaningful images whenever appropriate.
- Efforts to provide captions, transcripts, or equivalent accommodations for multimedia content where feasible.
- Maintenance of sufficient color contrast to improve readability.
- Support for keyboard-accessible navigation throughout key website functions.
- Use of logical heading structures and clear page organization.
- Clearly labeled form fields, buttons, links, and error messages where applicable.
- Employee awareness and training regarding accessibility best practices and accommodation requests.
4. Third-Party Content and Services
Our website may include or integrate third-party services such as payment processors, video-hosting platforms, analytics providers, communication tools, and other embedded technologies.
While Mogo Mobility encourages accessibility best practices among its service providers, we do not control all aspects of third-party content and cannot guarantee the accessibility of external services.
If you experience an accessibility issue related to third-party content on our website, please contact us. We will make reasonable efforts to assist you and communicate concerns to the applicable provider when appropriate.
5. Accessibility Assistance and Feedback
We welcome feedback regarding the accessibility of our website and digital services.
If you encounter difficulty accessing any content, feature, document, or service on our website, please contact us and provide:
- The webpage URL or location of the issue;
- A description of the accessibility concern;
- Any assistive technology used, if applicable; and
- Your preferred method of contact.
We will review accessibility-related inquiries and make reasonable efforts to provide assistance and address concerns in a timely manner.
Accessibility Contact Information
General Support Email: info@mogo-mobility.com
Mailing Address:
Mogo Mobility Inc.
2150 Northmont Parkway, Suite P
Duluth, GA 30096
United States
6. Alternative Formats and Reasonable Accommodations
Upon request, Mogo Mobility will make reasonable efforts to provide information and materials in alternative formats when appropriate and feasible.
Examples may include:
- Screen-reader compatible documents;
- Plain-text versions of website materials;
- Large-print documents;
- Assistance with accessing online information;
- Guided support for completing website transactions; and
- Printed materials provided by mail when reasonably available.
Accommodation requests will be evaluated individually based on the nature of the request and operational feasibility.
7. Continuous Improvement
Accessibility is an ongoing priority for Mogo Mobility. We regularly assess opportunities to improve the accessibility, usability, and compatibility of our website with assistive technologies.
As technology evolves, we will continue to review and enhance our website to improve access for all users and address identified accessibility concerns whenever reasonably practicable.
8. Statement Updates
Mogo Mobility may update this Accessibility Statement periodically to reflect changes in our accessibility practices, website functionality, legal requirements, or operational procedures.
Any updates will be posted on this page together with the revised effective date.
9. Accessibility Beyond Our Website
Mogo Mobility is committed to promoting accessibility throughout our customer experience. In addition to our digital accessibility efforts, we strive to provide accessible customer service, communication methods, and support resources for individuals with disabilities.
Customers who require assistance are encouraged to contact us so that we can evaluate and provide reasonable accommodations when appropriate.
10. Contact Information
Mogo Mobility Inc.
2150 Northmont Parkway, Suite P
Duluth, GA 30096, United States
General Inquiry Email: info@mogo-mobility.com
Website: www.mogo-mobility.com