RETURN & REFUND POLICY
Effective Date: July 20, 2026
(Printable Official Version for Website & Internal Execution)
Return Window
- You may request a return within 30 calendar days of delivery.
- The wheelchair must meet all eligibility requirements.
Requirements for Returns
- You must keep the original Mogo Mobility shipping box and foam inserts.
- Returns without the complete original packaging will not be approved.
Fees
- 20% restocking fee based on the total order amount.
- $200 flat return shipping and handling fee, which includes administrative and processing costs.
- Mogo Mobility arranges a UPS pickup, so you do not need to ship the wheelchair yourself.
- If financed through Affirm, an additional $180 financing administrative fee applies.
Condition of Returned Wheelchair
- All returns are inspected.
- Any damage, scratches, dents, excessive wear, or other condition issues may result in additional deductions from the refund.
Non-Returnable Orders
Returns are not allowed for:
- Orders purchased through insurance, medical reimbursement programs, grants, or gifted purchases.
- Wheelchairs purchased for 30-day rental purposes.
- Wheelchairs with bent frames, structural damage, or customer modifications.
- Certain financed purchases may incur additional fees as noted above.
Refunds
- Refunds are issued to the original payment method.
- The following will be deducted as applicable:
- 20% restocking fee
- $200 return shipping/handling fee
- Damage-related deductions
- $180 Affirm financing fee (if applicable)
Exchange Option
- Eligible customers may exchange for another model instead of requesting a refund.
- For exchanges, the 20% restocking fee is waived.
- Only the $200 return shipping and handling fee applies.
Warranty Issues
- Defective or malfunctioning products covered by warranty are handled through the warranty repair process, not the voluntary return policy.
Governing Law
- The policy is governed by the laws of Georgia, USA.